Returns Policy

 

Returns PolicyReturns Policy

Thanks for shopping at Pinnacle Performance & Nutrition

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 7 calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Pinnacle Performance & Nutrition will accept returns if a product is faulty or is significantly different to what is described in the item description, or if the customer has selected the wrong size (for products that have a size variation option).

Pinnacle Performance & Nutrition will post with insurance at the customer's request, however the extra cost incurred as a result of such insurance must be covered by the customer. If the customer does not expressly request insurance, Team Flex will not take out insurance on the order.

All freight costs are inclusive of postage and handling.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

Pinnacle Performance & Nutrition will not ship any order until payment is made in full.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Pinnacle Performance & Nutrition will endeavour to send all orders within one business day of payment being received in full.

Pinnacle Performance & Nutrition assumes no responsibility for products that are lost or broken during transit.

Contact Us

If you have any questions on how to return your item to us, contact us.

In Store: Shop 4, 4 Ocean Street Budgweoi 2262 NSW, Australia

Phone: (02) 43052874

Email: Pinnacleperformancenutrition@gmail.com